Let customers cancel their own unfulfilled orders with a couple of clicks and stop shipping orders they no longer want. Every store gets them: the orders someone regrets almost immediately. Wrong size, changed their mind, bought twice by accident. The sooner a customer can undo that themselves, the fewer orders you pack and ship that only come back as a return.
Froonze fixes that with the Cancel Order Button plugin. Add a clear cancel button to your customers' orders, and they can cancel any unfulfilled order themselves before it ships, without waiting on your team.
Froonze Cancellations: Overview and Features
The Froonze Cancel Order Button plugin adds a self-serve cancellation option to your customers' unfulfilled orders. It works on its own, or alongside the rest of the Froonze suite, and it's priced as a single flat plan no matter how big your store is.
Froonze Cancellations Overview
Setup takes a minute. Subscribe to the plugin from the app dashboard, then install it in the Checkout and Accounts Editor, and it will be added to both the orders page and the order status page. If you already run the Froonze Account widget, the cancel button is automatically added to every unfulfilled order; no extra work needed.
When a customer clicks Cancel order, they confirm in a short dialog, and the cancellation goes through. The customers handle it themselves, in one step. You decide how it behaves: send the items back into stock automatically, and require the customer to tell you why they're cancelling.
Froonze Cancellations Features
- Direct self-serve cancellation
Customers cancel their own unfulfilled orders in a couple of clicks, no back-and-forth, no waiting on support. On your side, there's nothing to review or approve. The cancellation is already done. - Automatic restocking
Choose to send cancelled items straight back into your inventory, so your stock counts stay accurate without manual cleanup. (Requires stock managed by Shopify.) - Cancellation reason capture
Make the cancellation reason field required so that every cancellation includes feedback. Find out why customers are cancelling, then fix the pattern. - Visibility rules by tags
Show or hide the cancel button based on customer tags or order tags. Offer cancellations to some customers or order types and not others, fully under your control. - Multi-language support and word rephrasing
Translate the button and its messages into any language Shopify supports, and reword any customer-facing text to match your brand's voice. - Quick install and flat pricing
$4/month, one plan, one price, regardless of store size or monthly order volume. Set it up in under a minute. Setup guide here.
Add cancellations to your store
Why not give Froonze a try if you haven't already? If it's your first time installing the app, you'll benefit from a 14-day free trial. Not ready for the full commitment yet? Just create a Shopify development store and test it there for free.
